Returns and Shipping Policy
PRODUCT RETURNS AND REFUNDS
Changed your mind? That’s fine. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 30 days of the PURCHASE date. Please note that we do not refund the original postage fees with the return and that any free/gift with purchase products must also be returned if your order no longer qualifies. To return a product, please follow the simple steps below:
- Contact us to let us know you would like to arrange a product return. We’ll advise the best address for you to send the products to.
- Pack and seal the item/s in their original shipping package and post them back to us.
- Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser’s PayPal account. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your items carefully so that they won’t get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail. We’ll arrange for the products to be returned to us and a replacement will be sent out to you.
SHIPPING & DELIVERY WITHIN AUSTRALIA
We ONLY ship within Australia.
We may require up to 2 days handling to package & post your item however we will usually post your order the same day it is received, providing it is placed before 3PM (AEST), Monday to Friday.
All deliveries are handled by Australia Post eParcel and should arrive within 1-5 business days.
*Note that remote areas can take longer and tracking numbers can be requested available.
Once the parcel has been delivered to your shipping address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend sending your order to a work address.